Last Updated: 20/06/2025
At Bunchups Pty Ltd (“Bunchups”, “we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information. It applies to all users of our website, mobile application, and associated services.
We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and are committed to managing your personal information responsibly and transparently.
Personal information is any information or opinion that identifies you or could reasonably identify you, whether true or not, and whether recorded in a material form or not.
Examples of personal information we may collect include:
We may also collect usage and technical information such as:
We collect personal information from you when you:
We may also collect information automatically through:
We may collect limited personal information from third-party platforms or public sources (e.g., social media if you interact with our accounts), but only where lawful and with your consent if required.
We collect your personal information to:
We do not intentionally collect sensitive information, such as health data, racial or ethnic origin, political opinions, religious beliefs, or criminal records.
However, if you voluntarily disclose any sensitive information while using our platform (e.g., in your profile or communications), you consent to our collection and handling of that information in accordance with this Privacy Policy.
We may disclose your personal information to:
We will never sell your personal information to third parties.
Some of our third-party service providers or data processors may be located outside Australia. We take reasonable steps to ensure overseas recipients comply with Australian privacy laws or similar frameworks and implement safeguards such as standard contractual clauses and encryption.
Examples of services that may involve overseas data transfer include:
We use cookies and similar technologies on our website to:
We use analytics tools (e.g., Google Analytics, Mixpanel, Hotjar) to collect anonymised data to help us improve our services. You can adjust your browser settings to refuse cookies; however, some features of the site may not function properly.
With your consent (express or implied), we may send you promotional emails, in-app notifications, or SMS regarding new features, community events, or partner opportunities.
You can unsubscribe at any time by clicking “unsubscribe” in the email, updating your notification preferences in your profile settings, or contacting us. Opting out of marketing does not affect essential service communications (e.g., password resets, critical updates).
We take the security of your data seriously. Measures include:
Despite our best efforts, no system is 100% secure. If a data breach occurs, we will notify affected users and the OAIC within 72 hours, as required by the Notifiable Data Breaches scheme. We will provide information about the breach, what data was affected, and steps you can take to protect yourself
You may:
We may ask for identification before releasing personal data. In some cases, we may retain certain information to meet legal or security obligations.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations. Account data is typically retained for up to 7 years after account closure, unless a longer period is required by law.
When no longer required, your personal information will be securely destroyed or de-identified.
Our platform may contain links to third-party websites or services. These are provided for convenience only. We do not control and are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies and manage or revoke these connections as needed.
Bunchups is not intended for users under 13 years of age. If we become aware that personal information has been collected from a child without parental consent, we will take steps to delete such data promptly. For users aged 13–18, we recommend parental guidance and may require parental consent for certain features
If Bunchups uses automated decision-making (e.g., user matching, content moderation), we will clearly explain how these processes work, what personal information is involved, and your rights to request human review or more information.
This Privacy Policy may be updated to reflect changes in our practices or legal obligations. The most current version will always be available on our website and in the app. We will notify you of significant changes via email or in-app notifications
If you have any questions, concerns, or complaints regarding our handling of your personal information, please contact:
Privacy Officer – Bunchups Pty Ltd
Email: [support@bunchups.com.au]
We aim to respond to all requests or complaints within 14 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.